FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Products Informations
What types of toys do you sell?
We offer a wide range of toys suitable for all ages, from baby developmental toys to educational games for older children. All our products are designed to stimulate imagination, motor skills, and learning, while ensuring safety and quality.
Where are your toys made?
All our toys are manufactured according to strict quality and safety standards. We work with reputable manufacturers, primarily in Europe and Asia, to ensure durable and safe products for your children.
Are your toys safe for babies?
Yes, the safety of our products is our top priority. Each toy is tested according to the most rigorous safety standards, including the EN71 standard (European toy safety standards). Our products are BPA-free, phthalate-free, and made with non-toxic materials.
From what age are your toys suitable?
We have toys for every age group, from newborns to children up to 6 years and beyond. Each product clearly indicates the recommended age range to ensure it is safe and appropriate for your child.
Are your toys eco-friendly?
Yes, we are committed to offering environmentally friendly products. Our toys are made from sustainable and eco-friendly materials, and we prioritize ethical and responsible manufacturing processes.
Find answers about our products
Shipping, returns & Customer service
Can I return a toy if I’m not satisfied?
Yes, we accept returns within 30 days of purchase, provided the product is in its original condition. For more details, please consult our return policy.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor the progress of your shipment.
Do you offer international shipping?
Yes, we ship to many countries. Shipping fees and delivery times depend on the destination, which you can check at checkout.
How can I contact customer service?
You can contact us by email at contact@tinytrovekids.com or through our contact form on the website. Our team is available to answer all your questions from Monday to Friday.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, TinyTroveKids!"
Issam, Belgium
